Defender of Integrity (brand translation)INITIAL ENQUIRY
Prepare your initial enquiry
Prepare six items of redacted case information and understand the path from enquiry to a written engagement.
Prepare these six items
- Parties: your company and the buyer, with their roles; abbreviations or aliases are sufficient initially.
- Countries or regions: where the parties are based and the main locations involved in the transaction.
- Currency and outstanding amount: separate balances by original currency; an approximate range is acceptable initially.
- Overdue position: agreed due date, time overdue, any partial receipts and proposed payment arrangements.
- Main disputes: the buyer’s stated reasons and unresolved questions; separate facts from assumptions.
- Available records: state whether contracts, orders, delivery records, invoices, reconciliations and correspondence exist; originals need not be attached.
Four steps towards an engagement
Send a redacted summary
Start with the six basic items, your question and preferred reply language, without full sensitive documents.
Clarify records and needs
Follow-up discussions can clarify gaps, points to verify and whether further discussion is appropriate. Sending an email does not establish an engagement.
Discuss the scope
Discuss scope, deliverables, fees, authority, confidentiality and any professional third-party involvement, without assuming a fixed timeline or outcome.
Agree in writing
Formal work is governed by the parties’ written agreement and necessary conditions; this page and enquiry emails do not replace a contract.
Use the initial enquiry template
Copy the template into your own email, or open a prefilled draft. Clicking the button does not send an email automatically.
If no email app is configured, copy the template and send it to: info@hhcr.cn
This page has no online submission or attachment upload. Copying writes only to your device clipboard; the website does not store your completed case details. Your email service handles the message; check the recipient and content before sending. An enquiry does not establish an engagement, and no fixed reply time or recovery outcome is promised.